Background of the Survey

The Satisfaction and Feedback Survey (SFS) of PSA-Marinduque Provincial Statistical Office was conducted on 01 October 2023 to 31 December 2023, for the fourth quarter of year 2023. The survey aimed to assess the overall satisfaction of the clients of PSA-Marinduque PSO in line with the services offered in Civil Registration and other services including Process, PSA Personnel’s Service and Facilities/Equipment/Material.

A Self-Administered Questionnaires (SAQ) was provided to each client by assigned Personnel.  

The said survey seeks to collect the following information:

1. Profile of the Respondents by Position/Agency and Location.
2.  Clients’ level of satisfaction in terms of services, employees, procedures and
   facilities/equipment/material.
3.  Clients’ comments and suggestions for the improvement of the services
   offered by the PSA-Marinduque PSO.

A total of 14 respondents answered the SAQ.

On the other hand, Figure 2 shows that among the six municipalities of Marinduque, Boac has the most number of clients who inquired from PSA Marinduque Provincial Office, which consist of 64.29 percent of the total number of clients, while municipality of Torrijos do not have any recorded clients.

Overall Client Satisfaction 

Table 1 illustrates the level of customer satisfaction per category. It shows that all categories have 100 percent Net Satisfaction Rating. Net Satisfaction Rating (NSR) refers to the difference between the proportion of satisfied and dissatisfied clients.

Table 1. Level of Satisfaction, by Category: October 1 to December 31, 2023 

Moreover, 85.71 percent of the total clients were very satisfied with the services extended by PSA-Marinduque PSO while 28.57 percent were satisfied, as shown in Figure 3. The PSA-Marinduque PSO’s Net Satisfactory Rating for the fourth quarter is 100 percent. 

Summary of Respondent’s Comments

The Customer Satisfaction survey included a section for customers to provide feedback on how the office could improve its services. Below are the comments, suggestions, and recommendations of the clients:

(SGD)GEMMA N. OPIS 
Chief Statistical Specialist