Clients were mostly impressed with the well-groomed CRS staff at +99.1% NSR.
Likewise, the outlet’s cleanliness, well-ventilation, safety and availability of enough
chairs were also highly commended with NSR of +99.1%. Meanwhile, prompt service
was the least appealing from the clients with NSR of +92.5%.

Client’s Acquisition of Civil Registry Documents

Birth Certificate was the most requested civil registry document as reported by
seven out of ten or 71.6 percent of the total interviewed clients at the CRS outlet.
This was followed by Certificate of No Marriage (13.8 percent), Marriage Certificate
(11.0 percent), and Death Certificate (3.7 percent).

Less than a quarter of total interviewed clients or 22.6 percent cited local
employment as their main reason in securing civil registry documents. Other
common reasons indicated were school requirements (21.7 percent), marriage (12.3
percent), personal copy (9.4 percent), and passport / travel (9.4 percent).

Securing a copy of civil registry documents through the Internet appeared as the
most preferred alternative method other than the traditional face-to-face transaction
in the CRS outlet as cited by about nine out of ten interviewed clients. This was followed by
walk-in requests via Local Civil Registrar Office, through SM Business Center, and
using telephone (8737-1111).